DMH Helpline & Resources

Find Services Near You

Good mental health and good physical health go hand-in-hand. Contacting our primary care physician comes naturally to us when we have a problem with our physical health like a cold, virus, or broken bone. However, reaching out for services to help with mental health problems, like depression or anxiety, may not come as easily. Call the DMH Helpline at 1-877-210-8513 for information about services and supports near you.

DMH has also developed Mental Health Mississippi to serve as a hub of information for all mental health resources available in our state. The site is available at www.mentalhealthms.com. We encourage you to browse the site to find services available in your area, including those for crisis situations.

If your organization would like to be a part of Mental Health Mississippi’s website, submit a request here.

Office of Consumer Support

The Office of Consumer Support (OCS) promotes the integration of the components of recovery and resiliency in practice, expansion of peer support services, and opportunities for meaningful participation in the public mental health system for individuals receiving services and their family members.

Additionally, OCS is responsible for providing assistance to individuals receiving services and their families to resolve grievances related to access to services and service provision, providing education regarding the rights of individuals receiving services, and responding to general questions concerning services for individuals with serious mental illness, intellectual/developmental disabilities, and substance use disorders.

OCS can provide information about services offered by DMH and DMH certified community service providers. Information is available 24 hours a day, 7 days a week by calling the DMH Helpline at 1-877-210-8513.

Through OCS, you or your family members can:

• Receive information about mental health, IDD, and substance abuse services available in your area.
• File a complaint or grievance, which will be responded to by the staff of OCS. You can file a grievance by calling the Helpline or by emailing ocs@dmh.ms.gov.

A complaint is a written or electronically submitted allegation of misconduct or rules violation filed with DMH by any party. A grievance is a written, electronically submitted, or verbal statement made by a person receiving services and/or parents or legal representatives alleging a violation of rights, policy, or a provider certification rule. To file a grievance or complaint, please complete one of the below documents:

• Complaint Form
• Grievance Form

Please read carefully and complete the applicable form. All attachments should be submitted with the completed form. Please type or print legibly. Original signatures must be included. If additional space is needed, please provide the information as attachments and reference the applicable section. The forms may be submitted:

• Electronically: Email the completed form to ocs@dmh.ms.gov.
• Mail: Send the completed form to: Office of Consumer Support; 239 N. Lamar Street, Suite 1001, Jackson, MS 39201.